{"id":19942,"date":"2025-10-13T07:20:52","date_gmt":"2025-10-13T07:20:52","guid":{"rendered":"https:\/\/heiyedemo.com\/?page_id=19942"},"modified":"2025-10-13T08:22:56","modified_gmt":"2025-10-13T08:22:56","slug":"after-sales","status":"publish","type":"page","link":"https:\/\/heiyedemo.com\/fr\/after-sales\/","title":{"rendered":"After-Sales"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19942\" class=\"elementor elementor-19942\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47d033a e-con-full e-flex e-con e-parent\" data-id=\"47d033a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-28686da e-flex e-con-boxed e-con e-child\" data-id=\"28686da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7984359 e-con-full e-flex e-con e-parent\" data-id=\"7984359\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de47046 e-flex e-con-boxed e-con e-child\" data-id=\"de47046\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f325d1 elementor-widget__width-inherit split-breadcrumbs-y elementor-widget elementor-widget-the7-breadcrumb\" data-id=\"2f325d1\" data-element_type=\"widget\" data-widget_type=\"the7-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"assistive-text\">Vous \u00eates ici :<\/div><ol class=\"breadcrumbs text-small rcrumbs\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/heiyedemo.com\/fr\/\" title=\"Accueil\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\" \/><\/li><li class=\"current\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Page<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab6bf8e elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"ab6bf8e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-293e327\" data-id=\"293e327\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7da641f elementor-widget-tablet__width-inherit elementor-widget elementor-widget-the7-heading\" data-id=\"7da641f\" data-element_type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">After-sales<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e80dc77 elementor-widget elementor-widget-text-editor\" data-id=\"e80dc77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n  <li>If any equipment malfunction occurs, please contact our technical support team or local maintenance personnel immediately to avoid potential safety risks.<\/li>\n  <li>This form should be completed by the original installer or operator. If you encounter any issues, please reach out to our sales or after-sales representatives in time.<\/li>\n  <li>Our service team will respond within <strong>24 hours<\/strong> after receiving your after-sales request. Please keep an eye on your email or WhatsApp messages for our reply.<\/li>\n  <li>When reporting an issue, please provide relevant <strong>photos or videos<\/strong> that clearly show the problem or error, along with a brief description of the situation. This will help our engineers identify and resolve the issue more efficiently.<\/li>\n  <li>In the following cases, <strong>Henan Olive Technology Co., Ltd.<\/strong> reserves the right to decline or limit after-sales service:\n    <ul>\n      <li>The equipment has been disassembled or modified without authorization.<\/li>\n      <li>The issue is not caused by manufacturing or technical defects.<\/li>\n      <li>The product is beyond the warranty period or does not meet warranty conditions.<\/li>\n      <li>The reported equipment was not produced by our company.<\/li>\n    <\/ul>\n  <\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e011f0 elementor-widget elementor-widget-shortcode\" data-id=\"9e011f0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19971-o1\" lang=\"zh-CN\" dir=\"ltr\" data-wpcf7-id=\"19971\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/19942#wpcf7-f19971-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u7559\u8a00\u8868\u5355\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/19942#wpcf7-f19971-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19971\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"zh_CN\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19971-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h3>After-Sales Service Request\n<\/h3>\n<p><br \/>\n<label>Company \/ Name<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your company or name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Phone Number<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your phone number\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Product Model<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-model\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your product model\" value=\"\" type=\"text\" name=\"product-model\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Serial Number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-serial\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter your product serial number\" value=\"\" type=\"text\" name=\"product-serial\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Purchase Date<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"purchase-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" placeholder=\"Select your purchase date\" value=\"\" type=\"date\" name=\"purchase-date\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><br \/>\n<label>Problem Description<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"problem-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the issue or malfunction in detail\" name=\"problem-description\"><\/textarea><\/span><br \/>\n<\/label>\n<\/p>\n<p class=\"submit-btn\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Request\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u60a8\u5728\u8fd9\u91cc\uff1a \u9996\u9875 \u9875\u9762 After-sales If any equipment malfunction occurs, please contact our technical support team or local maintenance personnel immediately to avoid potential safety risks. This form should be completed by the original installer or operator. If you encounter any issues, please reach out to our sales or after-sales representatives in time. Our service team&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19942","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/pages\/19942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/comments?post=19942"}],"version-history":[{"count":58,"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/pages\/19942\/revisions"}],"predecessor-version":[{"id":20028,"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/pages\/19942\/revisions\/20028"}],"wp:attachment":[{"href":"https:\/\/heiyedemo.com\/fr\/wp-json\/wp\/v2\/media?parent=19942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}